Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about The Art Institute of Chicago

What is the Art Institute of Chicago?

The Art Institute of Chicago is one of the oldest and largest art museums in the United States, renowned for its extensive collection spanning thousands of years.

When was the Art Institute of Chicago founded?

The museum was founded in 1879 and opened in its current building, originally built for the World’s Columbian Exposition, in 1893.

What is the size of the Art Institute of Chicago’s collection?

The Art Institute of Chicago’s permanent collection contains more than 300,000 works of art.

What are some of the most famous works at the museum?

The collection includes iconic paintings such as Grant Wood’s American Gothic, Georges Seurat’s A Sunday on La Grande Jatte—1884, and Edward Hopper’s Nighthawks.

What is the Modern Wing?

The Modern Wing is a major addition to the museum designed by architect Renzo Piano, housing collections of modern and contemporary art, photography, and design.

Is the Art Institute of Chicago a school?

Yes, the museum is affiliated with the School of the Art Institute of Chicago, a leading institution for art and design education.

What is the Thorne Miniature Rooms collection?

The Thorne Miniature Rooms are a famous collection of highly detailed miniature-scale rooms depicting European and American interiors from the 13th to the 1930s.

Are tickets required to enter the museum?

Yes, a ticket is required for general admission, which provides access to the permanent collection and most non-ticketed special exhibitions.

Can I purchase tickets at the door?

Yes, tickets can be purchased upon arrival at either of the museum’s entrances, but buying them online in advance is recommended to save time.

Is same-day re-entry allowed?

Yes, your ticket is valid for same-day re-entry, allowing you to leave and return to the museum on the same day.

Is photography allowed inside the museum?

Non-flash photography is generally permitted for personal use, though some special exhibitions may have specific restrictions.

Is the museum accessible for visitors with disabilities?

Yes, the museum is fully accessible, with ramps, elevators, and complimentary wheelchairs available for use.

Are outside food and drinks allowed?

Outside food and beverages are not allowed inside the galleries, but there are on-site dining options available.

Does the museum have a store?

Yes, the Art Institute has two museum shops that offer a wide range of art books, reproductions, and unique gifts.

Where are the museum entrances located?

The museum has two entrances: the historic Michigan Avenue Entrance and the Modern Wing Entrance on East Monroe Street.